Effective Date: 10/12/2024
At [International English Lesson Center], we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information directly from you when you use our services, interact with our website, or communicate with us. The types of data we collect include:
- Personal Information: Name, email address, phone number, mailing address, and other information provided during registration or sign-up.
- Account Information: Username, password, and other account credentials created when you set up an account with us.
- Payment Information: Billing address and payment details collected when you make a purchase (e.g., credit/debit card information). We process payments through secure third-party providers, so we do not directly store sensitive payment details.
- Usage Data: Information about how you use our website and services, such as IP address, browser type, and activity on the site. We may collect this data through cookies and similar technologies.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, personalize, and improve our English learning services and courses.
- Communication: To send important updates, newsletters, promotional offers, and other information relevant to our services.
- Customer Support: To respond to inquiries, address requests, and resolve any issues you may have with our services.
- Payment Processing: To complete transactions securely and prevent fraud.
- Website Improvement: To monitor usage patterns, troubleshoot issues, and enhance our website’s functionality and user experience.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal requests.
3. Sharing Your Information
We respect your privacy and only share personal information in the following circumstances:
- Service Providers: We work with trusted third-party service providers (e.g., payment processors, IT support) who assist us in delivering our services. These providers are only permitted to use your data as needed to perform services on our behalf.
- Legal Compliance: We may disclose information to comply with legal requirements, court orders, or other requests from government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your interaction with our website. Cookies help us:
- Remember your preferences and settings.
- Analyze traffic and improve website performance.
- Deliver personalized content and advertisements.
You can adjust your browser settings to reject cookies or notify you when a cookie is being used. Note that some website features may not function properly if cookies are disabled.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption, and access controls to safeguard the data we collect. However, no method of data transmission over the internet or storage system is completely secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request corrections if you believe your data is inaccurate or incomplete.
- Deletion: The right to request the deletion of your personal information.
- Data Portability: The right to request a copy of your data in a commonly used electronic format.
- Opt-Out: The right to unsubscribe from marketing emails and other communications.
To exercise these rights, please contact us at [contact email]. We may require proof of identity to process requests and may need to retain certain data to fulfill legal obligations.
7. Retention of Your Information
We retain personal information as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal requirements. When your information is no longer needed, we securely delete or anonymize it.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal information.
9. Children’s Privacy
Our services are intended for users over the age of 13. We do not knowingly collect or store information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
- Email: hello@learnenglishnow.co.za
- Address: Unit 201, 9 Church Square, Corner of Parliament and Spin Street Cape Town
Thank you for trusting [International English Lesson Center or Company Name] with your personal information. We are committed to respecting your privacy and protecting your data as you engage with our services.